Warranty

Backed In Writing.
Not In Marketing.

Two layers of coverage, both in writing: a five-year parts warranty backed by Timbermen, and a one-year workmanship warranty from whoever installs your system.

Parts — 5 Years

Backed by Timbermen. Covers defective hardware.

LED modules, track, connectors, controller, and power supply
Water ingress caused by a defect in a sealed component
Replacement parts supplied at no cost

Installation — 1 Year

Backed by your installer. Covers how the job was done.

Mounting, wiring, and connections made during your install
Provided by Timbermen on our installs, and by your authorized dealer on theirs
Exact terms are in your installer's written quote

Covered

What The Warranty Covers

LED modules that fail, burn out, or lose color accuracy
Track, channel, and connector defects
Controller or power supply failure under normal use
Water ingress caused by a defect in a sealed component
Installation workmanship — first year, through your installer

Not Covered

What It Doesn't Cover

Damage from storms, hail, ice dams, fallen limbs, fire, or flooding
Damage from impact, vandalism, animals, or pressure washing
Modification, repair, or relocation by anyone other than Timbermen or an authorized dealer
Damage caused by roof, fascia, soffit, or siding work performed by others
Electrical damage from surges, incorrect voltage, or faulty household wiring
Normal wear, minor color variance between production batches, and cosmetic fading
Labor to diagnose or swap parts after your workmanship warranty ends

Claims

How To Make A Claim

Always start with whoever installed your system. They know the job, and they are your fastest path to a fix.

1

Contact Your Installer

Call the company that installed your system — Timbermen or your authorized Timbermen dealer.

2

They Diagnose

Your installer identifies the failed component and confirms it falls under warranty coverage.

3

They Contact Us

Your installer submits the claim to Timbermen directly. You do not need to chase us yourself.

4

We Supply Parts

We ship replacement hardware to your installer, who handles the swap.

Installer Out Of Business?

If the company that installed your system is no longer operating, contact us directly at (612) 478-8428 or timbermenlighting@gmail.com and we will connect you with another authorized dealer in your area.

Details

Warranty Questions

Coverage begins on the date your installation is completed.

Parts coverage runs five years and is backed by Timbermen: if a module, controller, or power supply fails from a defect, we supply the replacement. Workmanship coverage runs one year and comes from whoever installed your system: it covers how the job was done. Labor to diagnose and swap a part after that first year is not included.

No registration is required. Your installer keeps the job record, and we recommend keeping your invoice for reference.

Storm, hail, ice, and impact damage are not covered under warranty — that is typically a homeowner insurance matter. Your installer can quote the repair and provide documentation for a claim.

Yes. The system stays with the house, and so does the remaining warranty. The new owner gets the lights and full app functionality. Have them contact us or their local dealer to get set up on the app.

Damage caused by other trades working on your roof, fascia, or siding is not covered. Tell your roofer the system is there, and have your Timbermen installer remove and reinstall the track if the work requires it.

This page is a plain-language summary of Timbermen Lighting's standard product warranty and is provided for reference only. Full written warranty terms are supplied with your quote and service agreement, and those written terms govern in the event of any conflict. Timbermen Lighting's sole obligation under this warranty is the repair or replacement of defective product as described above.

Backed In Writing.Not In Marketing.